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IT’S AN HONOR: On hand to accept the award were Jennifer McDonald
(left), manager, customer relations, and Karen Brandt, vice president,
clinical services/chief nursing officer.
Path to Excellence Award
G
AMC recently received
the 2014 Path to Excel-
lence Award as the Most
Improved Facility in the
300-bed or more cat-
egory from the National
Research Corporation (NRC).
NRC Picker is recognized as the
largest patient satisfaction firm—
recording and reporting patient re-
sponses on the Hospital Consumer
Assessment of Healthcare Providers
and Systems (HCAHPS).
GAMC was selected from NRC
Picker’s extensive database of mem-
bers, ranging from small specialty
hospitals to large multi-hospital
systems, for their performance over
the last four quarters.
Significant effort and commit-
ment has gone into achieving these
strides in customer service, hourly
patient rounding, leader evaluation
management and much more.
The NRC Picker Patient-Cen-
tered Care Symposium provides
an opportunity for health care
professionals to network and share
best practices related to improving
the patient experience across the
health care continuum. The event
encompasses leading professional
speakers, hands-on breakout ses-
sions and topical agenda items
that cover the latest trends in
health care.
GAMC voted best!
Glendale Adventist Medical Center is extremely proud of its
physicians, nurses and associates! Once again, the
Glendale
News-Press
Readers’ Choice voters selected GAMC as the Best
Hospital and as having the Best Nurses in Glendale! We also
had a few physicians who were nominated as Best Doctors:
Harry Balian, MD, Best Cardiologist; RonaldWu, MD, Best Ob-
stetrician/Gynecologist; and JerryWada, MD, Best Oncologist.
GAMC’s physicians, nurses and associates have always
provided loving care to their patients. Three years ago the
hospital made a commitment to enhance its service by apply-
ing world-class best practices always! This Readers’ Choice
award shows the impact of these efforts.
“It is so rewarding to see the community recognize the
amazing, loving care provided by our hospital,” says Kevin A.
Roberts, president and CEO, Glendale AdventistMedical Center.
“We’re humbled, proud and determined to do better every day!”
“Sharing God’s love with our community by providing
healing and wellness for the whole person” will never change.
GAMC will be celebrating 110 years of healing to our com-
munity in 2015.
Rehab unit
celebrates 50th
anniversary
Celebrating 50 years, the GAMC Acute Re-
habilitation Unit has been helping patients
get back on their feet after a serious illness
or injury.Throughout this time, our specially
trained nurses and therapists have assisted
patients who have experienced stroke, ortho-
pedic surgery, traumatic brain injury, multi-
ple sclerosis, Parkinson’s disease, speech and/
or swallowing disorders, and much more.
The Acute Rehabilitation Unit, which
opened in 1964, holds an annual reunion
dinner for former patients in order to
commemorate and applaud their suc-
cesses and continued recovery. Congress-
man Adam Schiff and other legislative
leaders, including Glendale Mayor Zareh
Sinanyan, celebrated the anniversary with
their attendance or through proclamations
of congratulations.
“We recognize the effort, persever-
ance and motivation of our patients and
the commitment of our dedicated staff
in guiding each patient toward achieving
their functional goals,” says Aaron Selzer,
MD, medical director of Physical Medicine
& Rehabilitation. “This event allows us to
celebrate our patients’ recovery and return
to functional independence.”
Guests enjoyed a catered meal, as well
as inspirational prayers and speeches
from former rehabilitation patients. With
entertainment provided by both staff and
volunteers, spirits were high as patients
gave thanks for their recovery, health and
well-being.
To learn more about rehabilita-
tion services at GAMC, call
(818)
409-8071
.
READERS’ CHOICE BEST NURSES: Representing over 900 of GAMC’s award-winning nurses.
GOLDEN ANNIVERSARY: Aaron Selzer, MD, medical director (left), and Marion
Watson, director of Physical Medicine & Rehabilitation (right), accept a certificate
of recognition from Mary Manoukian, representing State Assemblyman Mike Gatto.
N E W S , V I E W S & T I P S
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